Buick Enclave (2009 year). Manual — part 24

If you see anything that might keep
a safety belt system from doing
its job, have it repaired. Have any
torn or frayed safety belts replaced.
Also see Checking the Restraint
Systems on page 1-58.

(f) Lubricate all key lock cylinders,
hood latch assemblies, secondary
latches, pivots, spring anchor
and release pawl, hood and door
hinges, rear folding seats, and
liftgate hinges. More frequent
lubrication may be required when
exposed to a corrosive environment.
Applying silicone grease on
weatherstrips with a clean cloth will
make them last longer, seal
better, and not stick or squeak.

(g) A fluid loss in any vehicle system
could indicate a problem. Have
the system inspected and repaired
and the fluid level checked. Add
fluid if needed.

(h) Change automatic transmission
fluid if the vehicle is mainly
driven under one or more of these
conditions:

− In heavy city traffic where the

outside temperature regularly
reaches 90°F (32°C) or higher.

− In hilly or mountainous terrain.

− When doing frequent trailer

towing.

− Uses such as found in taxi,

police, or delivery service.

(i) Drain, flush, and refill cooling
system. This service can be
complex; you should have your
dealer/retailer perform this service.
See Engine Coolant on page 5-17 for
what to use. Inspect hoses. Clean
radiator, condenser, pressure cap,
and filler neck. Pressure test the
cooling system and pressure cap.

(j) Check system for interference or
binding and for damaged or missing
parts. Replace parts as needed.
Replace any components that have

high effort or excessive wear. Do not
lubricate accelerator or cruise control
cables.

(k) Visually inspect belt for fraying,
excessive cracks, or obvious
damage. Replace belt if necessary.

(l) If driving regularly under dusty
conditions, inspect the filter at each
engine oil change.

(m) Change transfer case fluid if the
vehicle is mainly driven under
one or more of these conditions:

•

In heavy city traffic where
the outside temperature regularly
reaches 90°F (32°C) or higher.

•

In hilly or mountainous terrain.

•

When doing frequent trailer
towing.

•

Uses such as found in taxi,
police, or delivery service.

6-8

Maintenance Schedule

Owner Checks and
Services

These owner checks and services
should be performed at the intervals
specified to help ensure vehicle
safety, dependability, and emission
control performance. Your dealer/
retailer can assist with these checks
and services.

Be sure any necessary repairs are
completed at once. Whenever
any fluids or lubricants are added to
the vehicle, make sure they are
the proper ones, as shown in
Recommended Fluids and
Lubricants on page 6-12.

At Each Fuel Fill

It is important to perform these
underhood checks at each fuel fill.

Engine Oil Level Check

Notice: It is important to check
the engine oil regularly and
keep it at the proper level. Failure
to keep the engine oil at the

proper level can cause damage to
the engine not covered by the
vehicle warranty.

Check the engine oil level and add
the proper oil if necessary. See
Engine Oil on page 5-11.

Engine Coolant Level Check

Check the engine coolant level
and add DEX-COOL

®

coolant

mixture if necessary. See Engine
Coolant on page 5-17.

Windshield Washer Fluid
Level Check

Check the windshield washer fluid
level in the windshield washer
fluid reservoir and add the proper
fluid if necessary.

At Least Once a Month

Tire Inflation Check

Inspect the vehicle’s tires and
make sure they are inflated to the
correct pressures. Do not forget
to check the spare tire, if the vehicle
has one. See Inflation - Tire
Pressure on page 5-42. If the
vehicle has a spare tire, check to
make sure it is stored securely. See
Changing a Flat Tire on page 5-71.

Tire Wear Inspection

Tire rotation may be required for
high mileage highway drivers prior to
the Engine Oil Life System service
notification. Check the tires for
wear and, if necessary, rotate the
tires. See Tire Inspection and
Rotation on page 5-48.

Maintenance Schedule

6-9

At Least Once a Year

Starter Switch Check

{

CAUTION

When you are doing this
inspection, the vehicle could move
suddenly. If the vehicle moves,
you or others could be injured.

1. Before starting this check, be

sure there is enough room
around the vehicle.

2. Firmly apply both the parking

brake and the regular brake.
See Parking Brake on page 2-27.

Do not use the accelerator
pedal, and be ready to turn off
the engine immediately if it starts.

3. Try to start the engine in

each gear. The vehicle should
start only in P (Park) or
N (Neutral).
If the vehicle starts in any other
position, contact your
dealer/retailer for service.

Automatic Transmission Shift
Lock Control System Check

{

CAUTION

When you are doing this
inspection, the vehicle could move
suddenly. If the vehicle moves,
you or others could be injured.

1. Before starting this check, be

sure there is enough room
around the vehicle. It should be
parked on a level surface.

2. Firmly apply the parking brake.

See Parking Brake on page 2-27.

Be ready to apply the regular
brake immediately if the vehicle
begins to move.

3. With the engine off, turn the

ignition to ON/RUN, but do not
start the engine. Without applying
the regular brake, try to move the
shift lever out of P (Park) with
normal effort. If the shift lever
moves out of P (Park), contact
your dealer/retailer for service.

Ignition Transmission Lock
Check

While parked, and with the parking
brake set, try to turn the ignition
to LOCK/OFF in each shift
lever position.

•

The ignition should turn to
LOCK/OFF only when the
shift lever is in P (Park).

•

The ignition key should come out
only in LOCK/OFF.

Contact your dealer/retailer if
service is required.

6-10

Maintenance Schedule

Parking Brake and Automatic
Transmission P (Park)
Mechanism Check

{

CAUTION

When you are doing this check,
the vehicle could begin to move.
You or others could be injured
and property could be damaged.
Make sure there is room in front
of the vehicle in case it begins to
roll. Be ready to apply the regular
brake at once should the vehicle
begin to move.

Park on a fairly steep hill, with the
vehicle facing downhill. Keeping
your foot on the regular brake, set
the parking brake.

•

To check the parking brake’s
holding ability: With the engine
running and the transmission
in N (Neutral), slowly remove foot
pressure from the regular
brake pedal. Do this until the
vehicle is held by the parking
brake only.

•

To check the P (Park)
mechanism’s holding ability: With
the engine running, shift to
P (Park). Then release the
parking brake followed by the
regular brake.

Contact your dealer/retailer if
service is required.

Underbody Flushing Service

At least every spring, use plain
water to flush any corrosive
materials from the underbody. Take
care to clean thoroughly any
areas where mud and other debris
can collect.

Tire Sealant and
Compressor Kit

If the vehicle has a Tire Sealant and
Compressor Kit, check the sealant
expiration date printed on the
instruction label of the kit at least
once a year. See your dealer/retailer
for a replacement canister.

Maintenance Schedule

6-11

Recommended Fluids and Lubricants

Fluids and lubricants identified below by name, part number, or specification can be obtained from your
dealer/retailer.

Usage

Fluid/Lubricant

Engine Oil

Engine oil which meets GM Standard GM6094M and displays the
American Petroleum Institute Certified for Gasoline Engines starburst
symbol. To determine the proper viscosity for your vehicle’s engine, see
Engine Oil on page 5-11.

Engine Coolant

50/50 mixture of clean, drinkable water and use only DEX-COOL

®

Coolant. See Engine Coolant on page 5-17.

Hydraulic Brake System

Delco

®

Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.

Windshield Washer

Optikleen

®

Washer Solvent.

Power Steering System

GM Power Steering Fluid (GM Part No. U.S. 89021184,
in Canada 89021186).

Automatic Transmission

DEXRON

®

-VI Automatic Transmission Fluid.

Key Lock Cylinders

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in
Canada 10953474).

6-12

Maintenance Schedule

Usage

Fluid/Lubricant

Carrier Assembly — Differential (Rear

Drive Module) and Transfer Case

(Power Transfer Unit)

SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in
Canada 89021678) meeting GM Specification 9986115.

Hood Latch Assembly, Secondary

Latch, Pivots, Spring Anchor, and

Release Pawl

Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293,
in Canada 992723) or lubricant meeting requirements of NLGI #2,
Category LB or GC-LB.

Hood and Door Hinges and Rear

Folding Seat

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in
Canada 10953474).

Weatherstrip Conditioning

Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518)
or Dielectric Silicone Grease (GM Part No. U.S. 12345579,
in Canada 992887).

Maintenance Schedule

6-13

Maintenance Replacement Parts

Replacement parts identified below by name, part number, or specification can be obtained from your dealer/retailer.

Part

GM Part Number

ACDelco Part Number

Engine Air Cleaner/Filter

15278634

A3083C

Engine Oil Filter

89017524

PF48

Spark Plugs

12611882

41-107

Wiper Blades

Front Driver Side – 24.6 in (62.5 cm)

25941805

—

Front Passenger Side – 20.9 in (53.0 cm)

25941804

—

Rear – 11.8 in (30.0 cm)

25820122

—

6-14

Maintenance Schedule

Engine Drive Belt
Routing

3.6L V6 Engine

Maintenance Schedule

6-15

Maintenance Record

After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. See Maintenance Requirements on page 6-2. Any additional
information from Owner Checks and Services on page 6-9 can be added on the following record pages. You should
retain all maintenance receipts.

Maintenance Record

Date

Odometer

Reading

Serviced By

Maintenance

I

or

Maintenance

II

Services Performed

6-16

Maintenance Schedule

Customer
Assistance
Information

Customer Assistance
and Information

Customer Satisfaction

Procedure

. . . . . . .7-1

Online Owner Center

. . ..7-3

Customer Assistance for

Text Telephone (TTY)
Users

. . . . . . . . 7-4

Customer Assistance

Offices

. . . . . . . ..7-4

GM Mobility

Reimbursement Program

...7-5

Roadside Assistance

Program

. . . . . . . 7-6

Scheduling Service

Appointments

. . . . . 7-8

Courtesy Transportation

. ..7-8

Collision Damage Repair

. 7-9

Reporting Safety Defects

Reporting Safety Defects

to the United States
Government

. . . . . 7-12

Reporting Safety Defects

to the Canadian
Government

. . . . . 7-13

Reporting Safety Defects

to General Motors

. . ...7-13

Service Publications

Ordering Information

. . 7-13

Vehicle Data Recording
and Privacy

Vehicle Data Recording

and Privacy

. . . . . .7-14

Event Data Recorders

. ...7-15

OnStar

®

. . . . . . . 7-15

Navigation System

. . . 7-16

Radio Frequency

Identification (RFID)

. . .7-16

Customer Assistance
and Information

Customer Satisfaction
Procedure

Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the operation
of your vehicle will be resolved by
your GM dealer’s sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:

STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.

Customer Assistance Information

7-1

STEP TWO: If after contacting a
member of dealership management,
it appears your concern cannot
be resolved by the dealership
without further help, in the U.S.,
contact the Buick Customer
Assistance Center by calling
1-800-521-7300. In Canada, contact
General Motors of Canada
Customer Communication Centre by
calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).

We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Please
have the following information
available to give the Customer
Assistance Representative:

•

Vehicle Identification Number.
This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel.

•

Dealership name and location

•

Vehicle delivery date and present
mileage

When contacting Buick, please
remember that your concern
will likely be resolved at a dealer’s
facility. That is why we suggest
you follow Step One first if you have
a concern.

STEP THREE — U.S. Owners:
Both General Motors and your dealer
are committed to making sure you
are completely satisfied with your
new vehicle. However, in the United
States, if you continue to remain
unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the BBB Auto
Line Program to enforce your rights.

The BBB Auto Line Program is an
out of court program administered by
the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your

case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you.

You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:

BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838

Telephone: 1-800-955-5100
dr.bbb.org/goauto

This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

7-2

Customer Assistance Information

STEP THREE — Canadian
Owners: In the event that you do
not feel your concerns have
been addressed after following the
procedure outlined in Steps one
and two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited
has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third
party arbiter, and may include an
informal hearing before the arbiter.
The program is designed so
that the entire dispute settlement
process, from the time you file
your complaint to the final decision,
should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.

For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively you may call the
General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or
you may write to the
Mediation/Arbitration Program at the
following address. Your inquiry
should be accompanied by your
Vehicle Identification Number (VIN).

Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

Online Owner Center

Online Owner Center (U.S.) —
www.gmownercenter.com/buick

Information and services customized
for your specific vehicle — all in
one convenient place.

•

Digital owner manual, warranty
information, and more

•

Online service and maintenance
records

•

Find Buick dealers for service
nationwide

•

Exclusive privileges and offers

•

Recall notices for your specific
vehicle

•

OnStar

®

and GM Cardmember

Services Earnings summaries

Other Helpful Links:

Buick

−

www.buick.com

Buick Merchandise —
www.buickmerchandise.com

Customer Assistance Information

7-3

Help Center —
www.buick.com/helpcenter

•

FAQ

•

Contact Us

My GM Canada
(Canada) — www.gm.ca

My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.

Here are a few of the valuable tools
and services you will have access to:

•

My Showroom: Find and save
information on vehicles and
current offers in your area.

•

My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.

•

My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway profile.

•

My Preferences: Manage your
profile and use tools and forms
with greater ease.

To sign up, visit the My GM Canada
section within www.gm.ca.

Customer Assistance for
Text Telephone (TTY)
Users

To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-83-BUICK. TTY users in
Canada can dial 1-800-263-3830.

Customer Assistance
Offices

Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes
to write or e-mail Buick, the letter
should be addressed to:

United States — Customer
Assistance

Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136

www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112

From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)

From U.S. Virgin Islands
1-800-496-9994

7-4

Customer Assistance Information

Canada — Customer
Assistance

General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800

Overseas — Customer
Assistance

Please contact the local General
Motors Business Unit.

Mexico, Central America
and Caribbean Islands/
Countries (Except Puerto
Rico and U.S. Virgin
Islands) — Customer
Assistance

General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800

GM Mobility
Reimbursement Program

This program, available to qualified
applicants, can reimburse you
up to $1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift.

The offer is available for a very
limited period of time from the date of
vehicle purchase/lease. For more
details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call
the GM Mobility Assistance Center
at 1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.

Customer Assistance Information

7-5

General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.

Roadside Assistance
Program

For U.S. purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).

For Canadian purchased vehicles,
call 1-800-268-6800.

Service is available 24 hours a day,
365 days a year.

Calling for Assistance

When calling Roadside Assistance,
have the following information ready:

•

Your name, home address, and
home telephone number

•

Telephone number of your
location

•

Location of the vehicle

•

Model, year, color, and license
plate number of the vehicle

•

Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle

•

Description of the problem

Coverage

Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes first.

In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.

Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Buick and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.

Buick and General Motors of
Canada Limited reserve the right to
limit services or payment to an

owner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.

Services Provided

•

Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.

•

Lock-Out Service: Service is
provided to unlock the vehicle
if you are locked out. A remote
unlock may be available if
you have OnStar

®

. For security

reasons, the driver must
present identification before this
service is given.

•

Emergency Tow From a Public
Road or Highway: Tow to the
nearest Buick dealer for warranty
service, or if the vehicle was in
a crash and cannot be driven.
Assistance is also given when the
vehicle is stuck in sand, mud,
or snow.

7-6

Customer Assistance Information

•

Flat Tire Change: Service is
provided to change a flat tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inflated. It
is the owner’s responsibility
for the repair or replacement of
the tire if it is not covered by
the warranty.

•

Battery Jump Start: Service is
provided to jump start a dead
battery.

•

Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed during the
5 years/100,000 miles
(160 000 km) Powertrain
warranty period. Items
considered are hotel, meals,
and rental car.

Services Not Included in
Roadside Assistance

•

Impound towing caused by
violation of any laws.

•

Legal fines.

•

Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.

•

Towing or services for vehicles
driven on a non-public road or
highway.

Services Specific to Canadian
Purchased Vehicles

•

Fuel delivery: Reimbursement is
approximately $5 Canadian.
Diesel fuel delivery may
be restricted. Propane and other
fuels are not provided through
this service.

•

Lock-Out Service: Vehicle
registration is required.

•

Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or

the most scenic route. There is a
six request limit per year.
Additional travel information is
also available. Allow three weeks
for delivery.

•

Trip Interruption Benefits and
Assistance: Must be over
250 kilometres from where your
trip was started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.

•

Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however

Customer Assistance Information

7-7